Even better: Read Tom’s post (and yours) BEFORE you SIGN UP for Vonage.

[…] Recent desertions from Vonage by A-List VoIP bloggers, along with the much publicized troubles of the residential VoIP giant made me think really hard about what the future holds for Vonage. […]

I just canceled my Vonage account today after about 10 months of poor quality and the call, after waiting a half hour for a customer rep, was subjected to the same persuasion as the other folks who posted here. It was ridiculous. I actually came close to reconsidering. Also, if you are considering signing up for Vonage, be forewarned that, although not advertised but in small print when you sign up, if you want to cancel before a year has passed, there’s a $40 “termination fee”. I was very dissatisfied with my experience. Please learn from our stories if you’re considering Vonage!

I had a horror story trying to cancel vonage, I wish I had read these reviews before I signed up. Fact of the matter is, I didnt have bad service and recommended the company to others. I just had other reasons for cancelling my service. But now I have nothing good to say about them. It is a company of thieves.

Anyway, if you want to get a hold of the Account Management Department, anyone who has tried to cancel knows this is the group that handles cancellations, here is a direct number 1-888-288-7435. It wont get the money back they stole from you. but it will take 10 minutes off your wait time.

I recently had a terrible experience trying to end my customer relationship with Vonage. In order to take advantage of a bundle offer from my internet service provider, Digis, I requested that Digis port my phone number from Vonage to Digis in the beginning of January 2008. I was told the port is required to be completed within 30 days. That did not happen. I had to call Vonage 3 different times asking what the hold up was in transferring my number to a new provider. Every time the Customer Service Rep gave me a different story: My new carrier wasn’t submitting my request properly, my new carrier should submit a request to Vonage’s third party carrier, or my new carrier didn’t ask the right department for the number port initiation. I was assured that Vonage firmly believes in my right to port my number, but their lack of correct information and lack of response to my new carrier’s request says otherwise. Finally, my number ported on April 1, 2008. This time, when I called Vonage to cancel they told me that my number had NOT ported and that if I cancelled my service I would lose it. I called Digis to verify this, and they assured me they were in possession of my number and told me that Vonage does this to all of their customers who try to port away to Digis. Digis’s CSR instructed me to call Vonage, ask nothing about port completion, and just cancel my account.

I called Vonage AGAIN. I asked nothing about the number port, and this time just asked to cancel. It took THIRTY MINUTES on the phone with the Vonage agent. She pretended that she was accessing my account information on her computer and that she was using the down time to address my concerns about Vonage. During this time, she offered me tech support for call quality, which I declined twice, and then offered to let me keep the Vonage service for a two month trial period at a reduced rate ’so I could make sure I was satisfied with my new carrier.’ I politely declined and firmly said I was not interested, but she interrupted me and persisted to offer me this two more times. I finally had to cut her off and almost yell NO I DON’T WANT IT to get her to stop offering it. I told her Vonage had dilly-dallied for so long to port my number that I had had plenty of time (almost a full three months) to decide that I was satisfied with the service Digis would provide. At the end of my very long conversation with her, she finally agreed to cancel my service. I feel I was deceived by Vonage in the beginning with their failure to properly port my number. In the end, I felt that if I had not been VERY firm with them, my account might not have been cancelled. I started as a Vonage customer for 3 1/2 years and had few complaints about our customer relationship during that time. The only reason I decided to change was just to save a little money with the new carrier. However, after this experience, I feel I was strung along, deceived, and dealt with dishonestly.

Vonage has improved quite a bit since 2006/7… I stuck with them and am glad I did. Their customer service can be frustrating (not nearly as bad as Telus however!) but the call quality has improved to the point I can’t really tell it apart from my other Telus (home office) line.

7-digit dialing alone is worth it.

Get this. My sister called to cancel because her HOUSE BURNED DOWN. Not because of bad service or anything. Only because she no longer had a phone. Or broadband. Or a computer. Because she DIDN’T HAVE A HOUSE!!! What did they tell her? They told her it was a going to cost her $150 to cancel. After explaining several times that she DIDN’T HAVE A HOUSE they SWITCHED her to the $4.99/mn plan, and gave her 2 months FREE to challenge the $150 cancellation fee. What a bunch of THIEVES!!!! I will be contacting the BBB on her behalf…

I was charged a $40 disconnect fee and also another $70 for payback of the rebate they gave me on the equipment.

Customer service was rude and not consumer friendly. I found that all that is said above is true.

CANCEL MY SERVICE

I need to cancel my vonage account. I do not have my account# or my password. I am in the middle of moving and can’t fine this info. Can you help me? Thanks, Tracy Fosha

I think my password is something like Tibbs 1