September 26, 2006
Cancelling Vonage
If you’re thinking of cancelling Vonage, I suggest you read Tom Keating’s post on cancelling his Vonage service. He recorded the entire call with the Vonage customer service rep (what a rascal), and transcribed it.
All in all, don’t be surprised if Vonage does more than ask you a few questions to get you to reconsider your decision to abandon ship. Like Tom, I decided to cancel Vonage recently (after only about 6 months). My call quality was terrible. While I didn’t get into quite the same pressure cooker, the Vonage rep did try to get me to reconsider, offering a few free month’s service, a chat with tech support, etc.
The rep also tried to make me think I was making a big mistake, a bad decision. I was a little taken aback. When I return something in a store, often I’m asked for the reason for the return. Never do I get into a debate about it. Kind of unnerving.
I wonder if they’d have better success if they just said “I sorry you had this experience with Vonage. It sounds like you’re pretty frustrated. I see why you’d want to cancel. But is there any way I could get you to reconsider? Would you be willing to try a couple more things to fix your problems before cancelling?” And if the answer is No, then the answer is No. Thanks and goodbye.
5 Comments on Cancelling Vonage »
September 28, 2006
David Beckemeyer @ 1:37 am:
Even better: Read Tom’s post (and yours) BEFORE you SIGN UP for Vonage.
VoIP News » Blog Archive » The Betting Line On Vonage - will even their IPO money be enough? @ 11:17 pm (Pingback)
[…] Recent desertions from Vonage by A-List VoIP bloggers, along with the much publicized troubles of the residential VoIP giant made me think really hard about what the future holds for Vonage. […]
September 29, 2006
Tom Gazhich @ 12:04 am:
June 28, 2007
Jerry Gallingar @ 2:33 am:
I just canceled my Vonage account today after about 10 months of poor quality and the call, after waiting a half hour for a customer rep, was subjected to the same persuasion as the other folks who posted here. It was ridiculous. I actually came close to reconsidering. Also, if you are considering signing up for Vonage, be forewarned that, although not advertised but in small print when you sign up, if you want to cancel before a year has passed, there’s a $40 “termination fee”. I was very dissatisfied with my experience. Please learn from our stories if you’re considering Vonage!
September 25, 2007
MICHELLE @ 8:32 pm:
I had a horror story trying to cancel vonage, I wish I had read these reviews before I signed up. Fact of the matter is, I didnt have bad service and recommended the company to others. I just had other reasons for cancelling my service. But now I have nothing good to say about them. It is a company of thieves.
Anyway, if you want to get a hold of the Account Management Department, anyone who has tried to cancel knows this is the group that handles cancellations, here is a direct number 1-888-288-7435. It wont get the money back they stole from you. but it will take 10 minutes off your wait time.