Today SightSpeed went live with some great updates. If you’re already a SightSpeed user, you don’t have to do anything. All the new features will be there the next time you start the application.

Luca has already posted a great summary of what’s inside the new and improved SightSpeed so I won’t repeat. However, here’s a sample of the new video blogging feature. Rather than post a link to your video message, you can embed the video post right into your blog or web site. Great job!

By the way, to post this in Wordpress, I had to turn off the Rich Text Editor, and then paste in the code.

If you saw Andy’s tip for bad hair days, here’s a little additional info for the gals. Check out my video blog post: girl tips for video blogging on bad hair days.

I’ve just got home from an inspirational but exhausting weekend at the Surrey International Writer’s Conference. Sorry folks, no blogging here, IP whats-its, new-fangled phones, gadgets of any kind (can you imagine?), or mobile VOIP. Just 800 enthusiastic writers, editors and agents from all over North America. What  a blast!

So next year, if you feel like rubbing shoulders with the likes of Bernard Cornwall and Diana Gabaldon, or better yet, if you’ve got a novel that’s been simmering inside you for years waiting to make a dramatic entrance, then see you in Surrey, BC (Oct. 19-21, 2007). 

When Jon from Fring emailed me to say that they now support Twitter, I immediately thought of Phoneboy. If you follow his blog at all, you’ll know he is a Twitter devotee and frequently defends Twitter from jaded skeptics and nay-sayers. So, does this mean that  now we can expect Phoneboy to Fritter (Fring plus Twitter)?

BTW: I see that he’s also now blogging at See Into S60. Way to go!

I received a nice note from the SightSpeed Guy to try the SightSpeed video calling and blogging service. There’s been a lot of blog buzz about this product so I was happy to give it a go. (Check out the video blog post from Andy Abramson that got things going and the aftermath according to Dina Kaplan of BlipTV).

I downloaded, installed and made my first test call all in about 9 minutes. Then, “Does my hair really look like that?” Next 5 minutes trying to fix it. Yowza…

In Canada that is. We just had our Thanksgiving weekend and thus begins a week of hot turkey sandwiches and leftover root vegetables. Needless to say, I’ve haven’t been blogging, I’ve been eating. 

Although fellow Canadian Alec Saunders sighs about not being able to blog from the dinner table on Sunday because of a Blackberry problem (for heaven’s sake, put that thing away and pass the pumpkin pie), I’m reminded that Turkey Day or no, the VoIP world marches bravely on.

What caught my eye? Reviews of Sony Mylo and the AMD Live Communicator powered by SightSpeed. In my world, I’m anxiously awaiting the arrival of my PhoneGnome.

This is my first post in awhile. I checked out during the holidays (for me the “holidays” consist of the day the kids are out of school ’til the day they go back–that’s a week from now). But my-o-my, the blogging community has been going strong, even over the break. I guess the VOIP world waits for no woman. All hail the tireless VOIP bloggers…through rain, sleet, snow, etc. etc. Andy blogged from Frankfurt on Christmas Eve, PhoneBoy survived a major storm and power outage, and I can see at glance that instead of sleeping in or sleeping it off, many bloggers, Ted Wallingford among them, had something to say on New Years Day. Alec Saunders generated a great list of top VOIP bloggers if you want to keep up with these guys.

As for me, I’m excited in the near term about trying the Nokia N80i (just out the box, yippee!), FINALLY diving into iotum, and hopefully getting a new Canadian GrandCentral number.

I’ve been wondering about the GrandCentral “One number for life” mantra, and TalkPlus‘ second number for your mobile phone. While I understand these products target different markets, I find it hard to keep them distinct in my mind. It dawned on me that this could be a problem that consumers have as well.

There’s a lot of chatter about Voice 2.0 applications–the user in control not the network–but that is the VOIP blogosphere talking. Me, I think okay, I get another number, it’s free for now, and it’s solving what problem exactly? 

GrandCentral:

Provides a phone number not tied to a device or location. When people call this number, the phones you have “attached” to it ring, like your cell phone, home phone, and office phone. Up to six phones can be linked to your GrandCentral number. The service is all about giving you control over how people reach you (inbound calling) as opposed to how you place calls. Callers can leave voice messages that can be checked by phone, email or online. You’re notified of a voice mail via email or text message to a cell phone. And you can flag unwanted callers as spam. It’s also free.

You need it if people have a hard time tracking you down. You find yourself playing telephone tag. You WANT to be found but heck, you’re always bouncing between work, home, and on the road.

TalkPlus:

Provides a second number for your cell phone so you can separate personal life and work life. The number can be used as a second line for business, dating, classified ads, online auctions, social groups, or a second residence. Like GrandCentral, unwanted callers can be blocked while priority numbers ring through. When making outbound calls, you can specify which caller ID to use so that the person you are calling doesn’t know how or where you’re calling from.

You need it if your mobile phone is your primary means of communication but the  separation of work and play is important to you. You want people to know that you’re calling from the office (the caller ID says this is a work-related call) even though you’re calling from home or the beach in Maui. You are also concerned about personal privacy and want to make sure that your personal number is only available to the people you want to have it.

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In talking with Craig Walker, GrandCentral CEO, he tells me they couldn’t be more different than TalkPlus.

“Our philosophy is that we don’t need MORE numbers for people to reach us at…we need less.  As long as I have the control over my inbound calling that GrandCentral gives me, there’s no reason that I would want to juggle different personas. I don’t want phone numbers that identify me as being located at a certain place or doing a certain thing, I want a phone number that is personal to me.  If you want to reach me, call my ONE NUMBER.  I’ll be able to answer it wherever I want…I will be able to know who’s calling every time, and I’ll even be able to listen in on the voicemail as its being left if I’m still unsure whether I want to take the call.  When somebody calls me, they shouldn’t be able to “figure out” or know where I am based on the number…if I’m in the office, working from home or on the beach, that’s my business.” 

Obviously there’s more to both GrandCentral and TalkPlus than what I describe here, and the enthusiasm voiced by many in the VOIP blogging community seems to be not so much what these services are doing today, but what we can expect from them in the future.

To set up a free GrandCentral account, click here. To sign up for a TalkPlus sneak peak beta (for Cingular, T-Mobile, and Sprint customers in select U.S. states only), click here. TalkPlus won’t be a free service like GrandCentral and pricing is to be determined.

In an article this week on TMCnet, the research firm TeleGeography reported that US subscribers using VOIP services rose 18 percent in the last quarter to 18.2 million with Vonage being the largest provider with 1.95 million subscribers. Why are they still the biggest?  Massive media campaigns on the web, TV, radio, and sporting events helps…a lot. And don’t forget the catchy jingle and celebrity endorsements. But all that stuff just gets the consumer to the web site (retail sales excluded). What happens after that?

Of course once the consumer turns into a subscriber, keeping them is a whole other story. This blog, as well as many others, has touched on what appears to be widespread customer service problems. In fact, I still get responses to a post back in September on the runaround I received when I wanted to cancel my Vonage service. And my story wasn’t even one of the crazier ones. (Check out Tom Keating.)

Since cancelling Vonage in August, I’ve been keeping busy blogging about the a wave of emerging voice over Internet services. I haven’t applied for any other national broadband phone service, like Primus or Shaw Digital Phone, in my area. I’m happy trying various softphones and of course my PhoneGnome.

But, I decided to take a fresh look at the Vonage web site and see if they are doing anything differently. In my opinion, for all their faults once they’ve got you, Vonage does a lot that’s right.

1) Clear description of services/plans above the fold, with enough text to explain what the plan is all about without clicking 

2) Site navigation is SIMPLE: tabs to products, services, availability and features are clearly identified

3) Upfront explanation of device bundles, including what’s free, what’s extra, and information to help figure out which device is right for me 

4) Special promotions, deals, and other creatives are below the bread and butter products. This is important (I think). To me this says that our products are the most important thing we have to offer, not the limited time sweet deal.

Packet8, Lingo or SunRocket just don’t communicate as well. These three providers all had the basic residential and business plan info above the fold, but I found it took more clicks and more reading to find the additional information I needed. Comcast Digital Voice was the most annoying. Perhaps because they are basically an entertainment company, they feel they have to “entertain” me while selling phone service. A whole bunch of flash nonsense. Stupid. And they won’t tell me anything about their products/services until I tell them my address and zip code.

I guess my point, to make a long story even longer, is for emerging products and services to learn a few lessons here. Speak clearly to your audience. Communicate your product and services upfront. Explain what’s included (device bundles, software) and what’s extra BEFORE the sign up process. I don’t want to see a small asterisk footnote that says the service works with the purchase of $75 VOIP adaptor right at the very end. And finally, don’t hide behind walls of flash animation and annoying forms that make users type a bunch of stuff.