October 16, 2006

Nextfone is another choice for Canadians

Nextfone is another Canadian VOIP provider to add to my VOIP for Canadians list.

At first glance, their offering looks similar to many others: two basic plans, a suite of free features, and a favorable comparison to other Canadian VOIP providers Bell and Vonage.

What I like: Western Canada area codes and an actual phone number for customer service/tech support.

What I’d like to see before I sign: more information on who they are and how long they’ve been in operation, up front information (BEFORE I’m in the sign up process) about the hardware purchase or rental.

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February 1, 2007

Is Canadian BabyTel Something Special?

This caught my eye on the wire today. Montreal-based BabyTel is expanding into the US market. I first heard about them when I was compiling my list of Canadian VOIP providers. They say they’re different from the wake of other VOIP providers out there, offering not just competitive rates and plans but also “innovative” services and outstanding customer service, “something the so-called giants have trouble delivering”. (Wu-hoooo…wu-hoo-hoo).

They’re coming to the party with all the usual features of a VOIP service provider, but  they’re also offering fax-to-email and follow me services (when multiple devices ring at the same time). Sorry, that’s a little shy of the Wow! factor isn’t it?

If innovation is really on their mind, they should give PhoneGnome’s David Beckenmeyer a call, or at least heed his plea.

BabyTel does offer service in my area, though (Vancouver), which is great. Plus they’ve got a softphone option instead of adaptor. Maybe I’ll give ‘em a try. I’m interested to see what “responsive tech support” is really like.

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September 22, 2006

VOIP Services for Canadians

A friend of mine recently asked about VOIP services in Canada. Like me, he started with Vonage but has decided to look elsewhere. We both live in Vancouver and want a local 604 number. I discovered that at this point, there aren’t a lot of options. Thus began a search for services that support Canadian area codes.

I found that Mark Evans, a Canadian technology blogger, has a nice list. I’ve added a few names to it here:

Added Sept. 25:

 

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October 12, 2006

New Skype 2.6 Beta…Turns Phone Numbers on Web Pages into Buttons

After Tom Keating’s neatly packaged intro to Skype 2.6 Beta, I thought I’d give it a try. There’s a feature that turns phone numbers on web pages into buttons. Just click the grey button to dial the number on Skype. So cool! Works too!

Here’s what the contact number for a local movie theater looks like:

skype-phonenumberexample2.jpg

The Skype number highlighting icon in your browser toolbar (Explorer or Firefox) lets you turn this feature on or off, or uninstall it completely.

 skype-toolbaricon2.jpg

 

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September 19, 2006

What are the Limitations of Free Internet Phone Service?

From: www.quickstartvoip.com

Free Internet phone service lets you to make free long distance calls over the Internet in three different flavors. The first enables you to make calls from one phone to another as long as both are connected to broadband lines. The second allows you to make calls from one computer to another and the third makes calls possible from a computer to a traditional phone.

But, there are limitations to free services. Let’s take a look.

Phone-to-phone service providers require that you purchase their telephone adaptor (or ATA). As long as you are calling other people who have purchased the same equipment, the call is free. PhoneGnome is one such service. The PhoneGnome adaptor costs about $119. You literally plug it in to your broadband connection and to your regular phone, it configures itself, and you are good to go. You can start calling other PhoneGnome users anywhere for free. You don’t have to switch phone numbers or change telephone companies. Vonage, Packet8, AT&T CallVantage, and others you may have heard of follow the same model.

PC-to-PC service providers allow users to make free calls from one PC to another. Both parties need a PC with an Internet connection and some software easily downloaded from the Net. However, for a call to ring through, both parties have to be online at the same time and have the same, or at least compatible, software. By adding voicemail to a PC-to-PC service though, callers can leave messages even when you’re not online. Unfortunately, voicemail may or may not be free.  Skype, Gizmo Project, and FWD are three typical PC-to-PC services.

PC-to-phone services let you to call a regular phone numbers for free. However, you may be restricted to the locations that you can call or the length of the call. VoipBuster, for example, provides free calls from your PC to landline phones in about 30 countries. The restrictions are a little bit complex, but free is free…Lucky for us, the bigger software-based phone companies are trying hard to entice users so there’s also a current wave of promotions trumpeting free calls to landline phones. Skype for example offers free calls to any phone within North America until the end of the year. Gizmo offers free calls to phones in 60 countries as long as both parties maintain an active Gizmo Project account.

In all of these cases, free Internet telephone services make money by selling credits for calling minutes to landline phones or mobiles, long distance destinations, or phone numbers not on the same VOIP service. Rates are low, however, and you can expect to save significantly over traditional long distance companies. For regular phone users to call you on your free Internet phone account, you must “buy” or subscribe to a conventional phone number. Most services allow you to buy a phone number in different locations, so if your family is in the UK and wants to phone you regularly, you can buy a local UK number that they can call for free or inexpensively.

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January 8, 2007

GrandCentral Fights Phone Spam

Today, GrandCentral announced a new community-wide service designed to fight annoying telemarketers and other phone spam agents. The PhoneSpam filter lets both visitors and GrandCentral users report unwanted callers to a community list at http://www.grandcentral.com/stopphonespam. Once the number is confirmed, it is added to the PhoneSpam filter. For GrandCentral users who have the spam filter enabled, calls from any of these numbers are automatically sent to the spam voicemail folder.

To avoid malicious abuse, I’m assume that “confirming” the number means GrandCentral does a manual check to make sure the number is a legitimately annoying one.

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November 20, 2006

PhoneGnome Tip for 10-digit Local Dialing

One appealing feature of PhoneGnome is that it can automatically detect when you are making a local call and when you are dialing long distance. However, local dialing in my area is 10-digits. In other words, I have to dial the area code then the number. In many other places, local calls are still the 7-digit number which poses no problem.

In my case, PhoneGnome thought that 10-digit local numbers were long distance and so placed the call using my Internet telephone service (I use Gizmo Project).

There’s an easy solution. Here’s what Televolution tech support had to say:

  1. Log in to your PhoneGnome account.
  2. Click Settings > Advanced Settings.
  3. In Local Dialing Options, click the Custom button. DON’T change any other option on this page.
  4. Click Save.

This did the trick. Tech support clarifies that sometimes PhoneGnome miss-detects a given number but usually this setup is adequate for the vast majority of users. If, after making this change, your PhoneGnome still doesn’t automatically detect local numbers, contact tech support for further instructions.Another way to force PhoneGnome to dial using the local telephone service is to dial ##, listen for a high-pitched dial tone, then dial the number.

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September 15, 2006

Quick Guide to VOIP Phone Terminology

Reprinted with permission from: www.quickstartvoip.com

When shopping around for a VOIP phone, no doubt you’ll come across buzzwords like: softphone, SIP phone, IP phone, and Internet phone.

Do all these terms mean the same thing, or is there a difference? Let’s take a look.

VOIP phone or Broadband phone: A handset used to make VOIP calls. A VOIP phone has an Ethernet port (RJ-45) instead of regular phone jack (RJ-12), and they connect directly to a broadband Internet modem. A VOIP phone does not require a computer or softphone application to make or receive calls. A high speed Internet connection and subscription to VOIP phone service is all that is required. A SIP phone is a type of VOIP phone.

SIP Phone: A VOIP handset that complies with the SIP standard for voice over IP. SIP is the latest open standard, succeeding H323 standards. Bottom line, SIP compatibility is good. Phones that compete with SIP use proprietary signaling protocols for voice over IP. SIP softphones are VOIP software applications that comply with SIP standards.

IP phone: An umbrella term but used to mean any phone that can be used on an IP network (like the Internet). An IP phone may comply with either proprietary or open standards for voice signaling. An IP phone doesn’t have a RJ-12 connector like regular phones.

Internet phone: This term is used pretty loosely and depending on the context can mean the same as IP phone.

Softphone: A software application that lets you make calls over the Internet using the mouse or keyboard to dial phone numbers. To use a softphone, your computer must have an sound card, plus a speakers or headset, and a microphone. A USB phone can take the place of headset and microphone. Softphones are often free to download. Free VOIP software such as Skype and Free World Dialup are two popular choices.

USB phone: A handset that connects to the USB port on your computer. It is used for convenience when dialing from your computer, but it requires that a softphone application be installed first. Instead of using the softphone with a headset or microphone, the USB phone looks and acts like a regular phone and keypad. USB phones require driver software to be installed on the computer.

WiFi phone or WLAN phone: A handset used for making wireless VOIP calls. It has a  built-in WiFi transceiver unit instead of an Ethernet port. When you talk over WiFi, the phone connects wirelessly to a WiFi base station and from there to the Internet and a remote VoIP server. A computer or softphone is not required to make and receive VoIP phone calls. All that is required is access to a WiFi base station. Many cell phone companies are developing handsets with WiFi capability. This means you can make calls on the regular cell phone network and make VOIP calls on a local WiFi network (called a WiFi hotspot).

Skype phone: A handset that is much like a USB phone, except that the softphone application used to make the calls is Skype. A Skype phone can only make calls using the proprietary Skype phone software running on your computer. Linksys recently announced the release of its CIT200 wireless Skype handset which makes using Skype convenient from anywhere in the home.

Web phone: A marketing term that has been used to mean many things, both softphone and IP phone-related.

Net phone: Same as IP phone

Computer phone: See softphone, PC phone or USB phone.

PC phone: See computer phone, softphone or USB phone.

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February 9, 2007

PhoneGnome Feature: Reach Beyond

Just got my PhoneGnome newsletter and learned about a new feature they’ve been offering for awhile but haven’t announced until now. Reach Beyond is  a paid premium service that allows you to choose 10 frequently called non-PhoneGnome numbers that you can make unlimited calls to for around $5/month. Perfect for calling aging Aunties far away that don’t or can’t have a PhoneGnome box.

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September 29, 2006

More VOIP Services for Canadians–Casting a Wider Net

I’ve had such a great response to my earlier post, VOIP Services for Canadians, I thought it worthwhile posting again with a number of additions.

All these companies offer Canadian area codes. Some are US companies so you pay in US dollars. Testimonials (good or bad) about any of these folks are welcome:

http://www.unlimitel.ca/
www.callcentric.com/
http://www.voxbone.com/
http://www.vbuzzer.com/
www.broadvoxdirect.com/
http://www.hip.ca/
http://www.internationalnumber.com/
http://www.atlasvoice.com/
http://www.inphonex.com/
http://www.les.net/
http://www.iax.cc/
http://www.axvoice.com/
http://www.ravon.ca/
http://www.iristel.ca/
http://www.netfone.ca/
http://www.nuovotel.com/
http://www.savytel.ca/

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