As usual, Carolyn Schuk over at Voxilla writes a great post summarizing Skype’s appeal to business users. The bottom line is that today, Skype works well for a “small workgroup to increase productivity”, but it just doesn’t bring it for all around business-class communications.

Carolyn Schuk from Voxilla has an interesting post on TelTel, who she calls one of IP communications’ best kept secrets:

“With an estimated 2 million registered international users for its service, TelTel is probably one of the best-kept secrets in VoIP. By comparison, Jeff Pulver’s much better-known Free World Dialup, has some 600,000 users.”

Now, two million is a pretty big number so I thought I’d give the TelTel softphone a try (I’ll be honest and say I hadn’t heard of them unitl now).

I was pleasantly surprised by the packaging. The software has a nice look and feel to it and I think the installation and account setup really have the novice user in mind. For new users, the first tip of the day is a handy glossary of screen symbols. Unfortunately, there’s no way to find it again once you dismiss the window. Oh well….

Further exploration of the software revealed a few problems. I experienced delays and serious hang-time as I clicked various screen elements and links (such as Buy Credit, Help and the user forum of all things). Plus, when I tried to make a call, I got the add contact dialog box instead. 

I’m also not sure what’s free about this service and what’s not. TelTel subscriber to subscriber calls are free, and TelTel to landline phones are subject to low calling rates (nothing new here), but what about TelTel to SIP phone numbers, or SIP phones to TelTel?

While the marketing message is that TelTel is Skype-like but SIP-driven, I’m going to stick with GizmoProject until this softphone lives up to its looks.

I’ve been chatting with Craig Walker of GrandCentral over the last little while mostly about new GrandCentral features and the Canadian phone numbers coming soon (yeah!), but I also asked him about Project CARE (Communications and Respect for Everybody). It is a social program they started right out of the gate aimed at helping homeless people more easily communicate with family, employers, social services, doctors, and so on. Using GrandCentral, individuals  in need receive a free local phone number and voicemail box for life. The program is currently offered in the San Francisco area but there are plans to go nationwide.

What impresses me about Project CARE is that GrandCentral saw how their technology and services could really benefit people in need, right from the inception of the company.

“We always wanted to use our services to help the community around us” says Craig, “and we strongly feel that private companies can be very effective when deploying new and enhanced technologies to help social problems.  We focused on the homeless because we realized that without a local phone number of voicemail system there is virtually no way to get out of the cycle of homelessness.  How do you get a job if there’s no way to reach you?  Housing?  Health Care?  We also started working with a number of battered women’s shelters who have similar issues of needing an ability to communicate with the outside world when everything else is lost.”

We had a recent dump of snow in our area, enough to close schools for a day and wreak havoc on commuter traffic, and my son asked me about what the homeless do in weather like this. Well, what do they do? I think it’s an unfortunate fact that we don’t generally think of people in desparate situations until our own situation turns a little upside down. Indeed, living on the street in winter is something my kids can’t comprehend. Kudos to GrandCentral for putting their great product to greater use.

I’ve had such a great response to my earlier post, VOIP Services for Canadians, I thought it worthwhile posting again with a number of additions.

All these companies offer Canadian area codes. Some are US companies so you pay in US dollars. Testimonials (good or bad) about any of these folks are welcome:

http://www.unlimitel.ca/
www.callcentric.com/
http://www.voxbone.com/
http://www.vbuzzer.com/
www.broadvoxdirect.com/
http://www.hip.ca/
http://www.internationalnumber.com/
http://www.atlasvoice.com/
http://www.inphonex.com/
http://www.les.net/
http://www.iax.cc/
http://www.axvoice.com/
http://www.ravon.ca/
http://www.iristel.ca/
http://www.netfone.ca/
http://www.nuovotel.com/
http://www.savytel.ca/

When I first heard about Talkster back in October, I was intrigued. I participated marginally in their alpha program and thought their service “cool”. But at the time, it seemed to be raining mobile VOIP services like cats and dogs. Wasn’t Talkster just another “me-too” service? Today, with the launch of their new beta program, I had a chance to chat with CEO James Wanless, who set me straight on what Talkster is really all about. So, if you are an IT lead, manager or director of information systems in your company, or if you want to control the mobile devices your employees use, then you need to know about Talkster.

First, about the beta program. The beta is really designed to serve users a small slice of the potential of the Talkster network. It showcases two main pieces of functionality. 1) enable moble phones to call instant messenger with voice services such as MSN, Gizmo Project, and Google Talk. 2) enables long distance calling at substantially reduced long distance and roaming rates.

Talkster services operates on any regular mobile phone that has a web browser. The beta takes minutes to set up and you don’t have to install software on your phone or computer. Basically, you create an online account with the names and email addresses/numbers of your MSN, Gizmo Project and Google Talk buddies. Next, you use the browser on you mobile phone to log in to your Talkster account. You’ll see your contact list with a presence icon beside each name indicating if they are online or not. Select a name and you make a voice over IM (VoIM) call to that person free of charge. Alec Saunders did a nice demo on his Blackberry a while back with some good screen shots. Tom Keating in today’s post also has some good observations.

But while the consumer side of the Talkster network is ready now, the goal is comprensive and consolidated control over mobile communications services and devices for the enterprise. In fact, Talkster styles itself as a business mobility company. They’re not in the race for the cheapest phone call, what James Wanless calls the “race to zero”. “That’s not a great business model”, he says. “Talkster provides a contact centric service for mobile business users. Phone numbers, IM addresses, even SIP URls are all consolidated into one interface. Users just have to choose by name and not worry about how the call is placed. But on the enterprise level, companies can manage people on their cell phones out in the field and bring cell phone usage in line with company policy.” In the business version of the product to be released this spring, Wanless says Talkster will provide these essential tools so that the enterprise can manage their mobile users.

The Talkster beta service is open to users worldwide at www.talkster.com. Enterprises interested in the forthcoming enterprise service can send an email to enterprise@talkster.com.

This is my first post in awhile. I checked out during the holidays (for me the “holidays” consist of the day the kids are out of school ’til the day they go back–that’s a week from now). But my-o-my, the blogging community has been going strong, even over the break. I guess the VOIP world waits for no woman. All hail the tireless VOIP bloggers…through rain, sleet, snow, etc. etc. Andy blogged from Frankfurt on Christmas Eve, PhoneBoy survived a major storm and power outage, and I can see at glance that instead of sleeping in or sleeping it off, many bloggers, Ted Wallingford among them, had something to say on New Years Day. Alec Saunders generated a great list of top VOIP bloggers if you want to keep up with these guys.

As for me, I’m excited in the near term about trying the Nokia N80i (just out the box, yippee!), FINALLY diving into iotum, and hopefully getting a new Canadian GrandCentral number.

A friend of mine recently asked about VOIP services in Canada. Like me, he started with Vonage but has decided to look elsewhere. We both live in Vancouver and want a local 604 number. I discovered that at this point, there aren’t a lot of options. Thus began a search for services that support Canadian area codes.

I found that Mark Evans, a Canadian technology blogger, has a nice list. I’ve added a few names to it here:

• Shaw Digital Phone: BC & Alberta (select areas)
• Rogers Home Phone: BC (select areas), Ontario, probably elsewhere but they make it hard to find out. You have to enter your postal code before they’ll tell you.
• Primus TalkBroadband: Canada-wide, select cities
• Vonage: Canada-wide and the only one I think that includes the adaptor for free
• Zingotel: BC, Alberta, Manitoba, Ontario, Quebec
• Bell DigitalVoice: Toronto, Montreal, Hamilton
• babyTEL: BC, Alberta, Ontario, Quebec, Nova Scotia
• Telehop Broadtalk: Ontario
• AOL Canada TotalTalk: BC, Alberta, Ontario, Quebec, Nova Scotia
• Cogeco: Ontario,Quebec
• SpectraVoice: Ontario, Quebec
• Videotron: Quebec
• unitz.ca: Canada-wide
• DigitalVoice: BC, Alberta

Added Sept. 25:

• Unlimitel: BC, Alberta, Ontario, Quebec

 

Jeff Pulver started it, Andy Abramson followed, etc. etc. I was tagged by Peter Csathy and Ken Camp. Here are my five fascinating facts.

1) My hobby is cardmaking. Like I’m nuts about it. I have literally spent a small fortune on stamps, ink, paper, doo-dads, embellishments (that’s card lingo, you guys). I’ve even driven down to Seattle to attend a paper crafts conference. Yes, such things do exist.

2) I really really hate peas.

3) I grew up sailing with my family. A 34-foot trimaran my dad built. He still sails it today!

4) I worked for a company called Xinex in the early 90s. We built a “CTI” phone and buisness phone system based on a flavor of ATM (who needs IP, we scoffed). Imagine, voice AND data on the same wiring. Remarkable. Tom Keating’s post on CT/CTI got me reminiscing.

5) I harbor a longstanding promise to myself to write a novel.

Okay, so next I tag  Carolyn Schuk, Garrett Smith, and David Beckenmeyer.

I just noticed that Andy Abramson’s got Sitofono (www.sitofono.com) on his blog now. Sitofono is a web-based toll free service that lets you put a “call us” button on your website or blog for a flat fee. Customers (or loyal fans) just click the button to call you free of charge. Calls can be made either with a microphone headset or a regular landline phone.

Judging by Andy’s earlier post, he’s probably got GrandCentral going on this number too so your call will be routed to wherever he is or to a unified voicemail box that keeps track of all your wonderful feedback. But wait, before that happens he’s letting iotum determine if he’s available, how he’s available (like on his mobile, phone, or instant messenger), and of course how important you are so he won’t miss your call. Wonder who’s doing the dishes?