January 12, 2007

Functionality vs. Good Design in Apple iPhone

Carolyn Schuk has a post about the much blogged iPhone introduced this week at MacWorld. An evolution instead of a revolution. Should we be disappointed with the lack of innovative features or impressed with the breakthrough design for a phone? Some lively comments posted as well.

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • 1 Comment

December 19, 2006

Andy’s Six Tips for Video Calling

Following on Peter Csathy’s post about how he uses SightSpeed for business and personal communication, Andy shares six tips for making video calls. In a nutshell, 1) Get over it, your hairdo’s not that bad 2) Get a hat, 3) Come as you are, be comfortable, 4) Have good lighting, 5) Learn to multitask on camera, 6) Don’t worry about multitasking on camera, it’s not considered rude.

Thanks Andy!

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • Comment

February 4, 2007

Is HD VOIP a New Trick or Old Trick?

Iristel is the first to bring HD VOIP to Canada.

Whoa…I don’t think I can handle this. We just recently enduring a long and arduous process of researching and purchasing our first “big” screen TV with…heaven help me…HD-high definition. You see in Canada it’s important to actually see the puck when the Canucks are playing. Apparently this is impossible on a 21″ tube TV with a pink stripe across the top of the screen. (Who knew?)

Maybe fellow bloggers can help me out here, but is HD VOIP something that consumers should consider when choosing a VOIP service, or is it more marketing lingo to work through? As I understand it, HD, high definition, or wideband VOIP refers to voice sampling at 16 kHz rather than at the measley 8 kHz supported by the PSTN and just about everyone else. If you capture voice with a wider spectrum of frequencies, the quality is better. They say it’s like comparing the quality of AM and FM radio. (See this article from voip-info.org).

Sounds good to me, but the catch is you have to have HD end to end in a VOIP call. It’s no good having 16 kHz at one end and 8 kHz at the other. In fact, 16 kHz downsampled to 8 kHz (which happens if you are calling a landline) may sound worse than 8 kHz from start to finish.

So I guess you can make the argument that HD or wideband VOIP is wasted on the masses when most calls travel partially over the PSTN or use VOIP networks using an 8 kHz voice capture process.

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • 8 Comments

November 17, 2006

I’ll keep my landline, thanks

We just had our first winter storm blow through. The result was twenty-seven hours of no power. After the first two hours my son proclaimed the most boring day of his life (no computer, no Nintendo). In the midst of trying almost every home VOIP solution under the sun, I’ve still hung onto my landline. Good thing too. Even my cell phone battery died. Of course, my PhoneGnome didn’t mind. Without power or Internet connection, landline calls worked just fine thanks.

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • Comment

May 15, 2007

Fring, Talkster, Nimbuzz and Barablu Reviewed

Laptop magazine has a review of Fring, Talkster, Nimbuzz and Barablu. These four apps turn your good old cell phone into an internet phone and more. Of the four, Nimbuzz is new to me and Barablu I haven’t tried yet. Fring and Talkster I’ve used and quite like, although I think having a great handset makes all the difference. I wouldn’t bother with any of these if I didn’t have the Nokia N80i to test with.

The review does a good job of capturing the typical setup process for all applications, and gives both the pros and cons of usability, call quality and the like. Author Joanna Stern points out that “regardless of which mobile VoIP service you use, you’re going to need an unlimited data plan, which costs anywhere from $5.99 per month (T-Mobile) to $24.99 (Cingular)”.

Edited May 17, 2007:

James Wanless of Talkster clarified for me that their service in fact does not require a data plan:

One thing that I wanted to point out to your readers though is that Talkster doesn’t require an unlimited data plan. In fact, quite the opposite. Once you have selected who you want to talk to, the voice portion of the call travels over the regular cellular voice channels and uses your “in plan” minutes. You can always count on the voice channel to be available and the quality to be consistent or at least a known quantity which we feel is the right approach given the point of evolution of cellular networks today.

Thanks James

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • 1 Comment

February 13, 2007

Top Stories from Barcelona

Katie Fehrenbacher at GigOm has a good summary of what’s going on at the big mobile conference in Barcelona 3GSM. She picks the top stories from the big players and notes that entertainment and content providers are new trends getting some notice. Check it out. Phoneboy finally also gets to add his two cents about the Nokia phones launched at 3GSM. His fave… the E90 Communicator.

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • Comment

September 10, 2006

Three tries to Cancel Vonage

As a little postscript to that Bye Bye Vonage post, I discovered that while Vonage customer support is 247, if you want to CANCEL their service you have to call during business hours (between 9 and 4:55 Eastern). I’m on Pacific time so it took me three tries. Guess they don’t want to make it too convenient if you plan on jumping ship!

But they were very polite, and even offered me free service for a few months to see if they could fix my voice quality problems. I was tempted, but like most people, I don’t want to spend my time friggin’ around with tech support trying to fix it. It ’s not good use of my time. I want it just TO WORK.

I opted to pay the $50 cancellation fee and just move on…

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • 17 Comments

September 19, 2006

Yes, Grandmas can use VOIP too

As a follow up to an earlier post on Does VOIP Jump the Generational Gap, I agree with Jaanus that Grandmas can certainly use VOIP too (or Skype as the case may be). The fact that some are teaching the rest of us to use it is amazing. Although, of the b-zillion Skype users out there, the number of savvy Grandma’s is (I’m guessing) quite small.

That being said, I just can’t shake that feeling that while my Gran may be able to use it, there’s no question that I, or someone else will need to set it up for her. From buying the right headset, to downloading the software, to adding the kids to the contact list, and finally making the call.

But what the heck, it’s a good idea so I think I’ll put Skype through the Grandma test it and see how it goes. I’ll keep you posted.

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • Comment

February 8, 2007

Fringing it on the Nokia N80i

I’ve installed Fring on my Nokia N80i and got it working. (Yahoo!!) I won’t bore you again with my installation woes but this time I’m pretty sure it wasn’t me that was the problem.

When connected to a Wi-Fi access point, I’m able to make and receive calls and/or chats from Skype contacts. Of all the softphone-type VOIP applications I’ve tried, I have by far the most contacts in Skype so Fring will be useful to me for that reason alone. Using SkypeOut credit, I can make VOIP calls to non-Skype numbers. So far, I’d rate the call quality to Skype contacts as 7/10, which I think is pretty good. At least no echo, no echo.

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • Comment

January 12, 2007

Setting up the Nokia N80i

I’m a bit slower than the other bloggers trying out the Nokia N80i, but that’s typical me. I like to process things a little.

Overall, there’s not much I don’t like about this phone. It’s got a good feel in my hand, not too small but not to heavy either. It takes better than expected pictures, and the video recorder is great for the kids’ spontaneous slapstick routines. The music player is a real bonus for me. I don’t bother with an mp3 player when I’m out and about because it means carrying around another gadget. But now that the player is in the phone, I’m really enjoying using it. I know these features aren’t unique, but the N80i implements them really well. One-button access to the camera, video and music player makes these features super easy to use.

However, I had a few hiccups during the setup. The first was installing GizmoVoIP, which I couldn’t find anywhere on the phone. It is supposed to be available from the Downloads folder but in my case it wasn’t there, at least at first. It only appeared after refreshing the list several times over the span of several hours.

The second problem I had was installing PC Suite, the Nokia driver software and applications for the PC. In my case the drivers did not install, despite many uninstall/reinstall combinations. No drivers means no way for laptop and phone to communicate, no way to download music to the phone from the PC, synchronise contact lists,  etc.

The error I received was: “There is no available connection type. The connection to phone cannot be established.”

Ultimately, my solution was to uninstall EVERYTHING Nokia N80 from the Control Panel/AddRemove Programs. This includes PC Suite AND the Nokia PC Connectivity package. For some reason, there were two PC Connectivity packages installed instead of one which probably caused all the grief. I then downloaded the most recent PC Suite from the support web site, and reinstalled.

The PC Suite on the CD that came with the phone was out of date but the autoupdater that updated the sofware when I installed the first time, clearly didn’t do a very good job. I think this is why I ended up with two sets of drivers that didn’t like living in the same house.

The third thing I did, and this is more of a user problem, is that I connected the cable to my laptop first, before popping in the CD. Predictably, the Found New Hardware wizard prompted me for the CD that contains the drivers. When I inserted the CD, of course nothing happened because PC Suite installs the applications and drivers all at once. But since I didn’t realize this at first and there wasn’t anything in the documentation, I spent a bit of time hunting through the packaging looking for another CD that I may have missed.

Who knows if many users have the same issue, but an easy fix would be for Nokia to add more accurate labeling and instructions to the CD itself.

Anyway, all is fine and dandy now.

Spread the word

del.icio.us Digg Yahoo! Help

Permalink • Print • 2 Comments
Made with WordPress and an easy to use WordPress theme • Minimalist skin by Denis de Bernardy