Spin a Great Yarn to Send Vonage on its Way!

Here’s an idea from Michael at GroovyGreen.com who commented on my Three Tries to Cancel Vonage post. When he called to cancel his Vonage service, he had this great yarn prepared:

“This is what you do: Call their HELP line, go to the cancellation option and then wait. (Luckily, I waited about 5 minutes.) Next, as soon as the person gets on the line say, “Hello, My name is Michael and I would like to cancel my account because I am moving to another country.” This will immediately cause them to lose most of their script and go to Page 2. The kind woman on the other line then asked me if the move was permanent. I told her that I would be overseas for the next 10 years. She countered by saying that Vonage could be used anywhere, it was one of the advantages, etc. I agreed that the thought had crossed my mind, but unfortunately I was moving to a place where Internet service was not allowed. She asked if she might know the location of this country. I told her Ethiopia. She asked if there were any towns nearby that might have Internet access, I told her no, because I was moving to a monastery and it was 100 miles away from the nearest town. Very remote. She became quiet and then asked if there was anyone living in the U.S. that could use the account while I was gone. As this point, I was like, ‘Jeesh…’, but I went on, “No, there’s nobody here in the U.S. I could transfer this too. That’s part of why I’m leaving the country. My family has passed away, my dog just died, and I just don’t value material possessions as much as I used to.’

She got started on canceling my account….”