This week thevoipgirl.com went down in flames for the first time. I think it was out for a couple of days after I upgraded my WordPress template and then managed to hose my site. After the initial shock, depression set in since I have absolutely NO idea how PHP works. Thankfully the WP template I’m using is superbly supported by its creator and other code wizards. It turned out to be something wonky with the permissions in my index.php and nothing to do with upgrading (greek to me). So, the reason for this post, in a nutshell, is to recommend this highly customizable and well supported template. Check out Semiologic Pro by Denis de Bernardy. Cheers!

I found this post on the blog over at Voip.com about SoliCall. It’s software that works with popular VOIP applications to block out distracting background noise when you’re on a call. Just think, you don’t have to lock yourself in the bathroom when you’re on the phone with a client (I’ve done this…). When kids know you’re on the phone, they affectionately launch into what Voip.com calls making “As Much Noise As Possible” (AMNAP). I think it’s part of their genetic programming.

I’ve downloaded Solicall but haven’t done the VOIPGirl test drive yet. If anyone else has, please let me know what you think.

“Sahweet” as my son would say. For once I had no trouble with the setup of the Nokia N800 internet tablet. I’m hooked up using Wi-fi and was able to make calls right away using Google Talk. I haven’t yet hooked up via bluetooth to my phone, but that’s next. As you can see, the screen is a great size and remarkably crisp and clear. Another neat feature is the full screen finger keypad, which I found somewhat bizarre at first, but I think there’s a bit of a knack to it. A little more practice and I’ll be a pro in no time.

There’s so many great features to explore on this device, like web cam, media player, internet radio, email and text messaging, internet calling with video. I’m trying to be systematic but it’s hard! The design is sleek, fits great in your hand, and the snap out desktop stand doubles as a hand grip. I checked on Amazon and the N800 can be had for around $379.

I posted a question to Skype technical support (I made sure that it wasn’t already answered in their Knowledge Base). It took over two weeks, but they did get back to me. Better late than never I guess. Honestly, whenever I fill in one of those web forms, I’m sure I’m sending my question into a black hole. I didn’t expect Skype to get back to me, but they did. So, if you’re not in any kind of hurry, go ahead and ask away.

I just had a look at SightSpeed’s brand spanking new video community called Vlip, and not surprisingly, Peter the SightSpeed Guy is in there like a dirty shirt (or t-shirt, I should say). It looks like a sort of video message board where you can post your own videos and allow others to reply to you with their own cinematic responses. Just like SightSpeed, the video generation tools are built right in–all you need is a web cam.

They say it’s for adults only, 18 years and older, but I don’t know how they’ll enforce that exactly. The terms of use indicate they want to see respect for all opinions, but they will police the posts and take down vlips considered inappropriate.

You can read the official Vlip Manifesto on Peter Csathy’s blog (SightSpeed CEO). The VOIPGirl doesn’t vlip yet, but stranger things have happened.

Katie Fehrenbacher at GigOm has a good summary of what’s going on at the big mobile conference in Barcelona 3GSM. She picks the top stories from the big players and notes that entertainment and content providers are new trends getting some notice. Check it out. Phoneboy finally also gets to add his two cents about the Nokia phones launched at 3GSM. His fave… the E90 Communicator.

Just got my PhoneGnome newsletter and learned about a new feature they’ve been offering for awhile but haven’t announced until now. Reach Beyond is  a paid premium service that allows you to choose 10 frequently called non-PhoneGnome numbers that you can make unlimited calls to for around $5/month. Perfect for calling aging Aunties far away that don’t or can’t have a PhoneGnome box.

Have you noticed that it’s raining mobile VOIP these days? Information Week asserts that VOIP has finally hit the mainstream wireless market and points to Fring, JaJah Mobile and Windows Mobile 6 as indicators who’ve all had new announcements this week. Truphone is also part of that crowd.

Tom Keating reviews Jajah Mobile on his blog. Check it out.

As a consumer, I’m happy there are options. But I’m also a consumer who’s not really ready. This mobile VOIP stuff means more decisions. What’s most important to me? Being in touch with my Skype contacts, my Google Talk buddies, my JaJah list or some other list somewhere? Do I like downloading an application to my phone or would I rather not–too finicky? Do I need multiple phone numbers for my cell phone? I like to use the Wi-Fi capability of my nifty Nokia N80i, but cruising around my usual haunts in town I’ve yet to find a free access point (obviously I need to get out more). The only place I’ve used mobile VOIP is from the comfort of my own desk.

Andy takes some time walking us through why many great tech ideas fail. Know thy customer is the mantra here. Walk a day in their shoes.

I’ve worked for many companies in high tech where honestly the idea of actually talking to the customer was just too big or too complicated a prospect. Yes, lipservice was paid to market research, but for some reason it’s way easier to analyze a bunch of pie charts than talk one on one with the people you’re building for. 

I don’t know why this is so hard for companies to get right. Research is expensive which certainly has a lot to do with it, but I’ll say there is other deep rooted psychological trauma going on as well.

I mean, if you start talking with customers, they’ll start wanting stuff. These people are demanding! They want things done better, faster, simpler, more buttons, less buttons. They’re never satisfied. Don’t they understand what you’re trying to do? That the underlying technology of the thing is flat out amazing? So forget it, you just can’t talk to the customer because they’re high maintenance and don’t know what they need anyway. But we the Company do, and that’s what we’ll build.

Pause.

Okay, that got a little chippy. So I’ll conclude by saying that companies with the best of intentions can get lost in their own story. You still need to have the story, a damn good one, but you also need the wherewithall to put a great book in someone’s hands and have them read it.

This caught my eye on the wire today. Montreal-based BabyTel is expanding into the US market. I first heard about them when I was compiling my list of Canadian VOIP providers. They say they’re different from the wake of other VOIP providers out there, offering not just competitive rates and plans but also “innovative” services and outstanding customer service, “something the so-called giants have trouble delivering”. (Wu-hoooo…wu-hoo-hoo).

They’re coming to the party with all the usual features of a VOIP service provider, but  they’re also offering fax-to-email and follow me services (when multiple devices ring at the same time). Sorry, that’s a little shy of the Wow! factor isn’t it?

If innovation is really on their mind, they should give PhoneGnome’s David Beckenmeyer a call, or at least heed his plea.

BabyTel does offer service in my area, though (Vancouver), which is great. Plus they’ve got a softphone option instead of adaptor. Maybe I’ll give ‘em a try. I’m interested to see what “responsive tech support” is really like.